Collections Specialist - Field Collections (Lampung Region)

Join Infomedia Nusantara as a Collections Specialist in Bandar Lampung, Lampung and play a pivotal role in ensuring timely payments from Telkomsel Halo customers with outstanding balances. This field-based position offers a dynamic work environment where you'll leverage your communication skills and industry knowledge to recover overdue payments efficiently.

Infomedia Nusantara is a leading player in the telecommunications industry, providing innovative solutions to enhance customer experience. With a strong presence in Indonesia, we are committed to delivering exceptional services and ensuring customer satisfaction. As a Collections Specialist, you will be part of a dedicated team working towards achieving our company's goals.

In this role, you will visit customer locations to collect payments, negotiate settlements, and provide excellent customer service. You will use tools like Salesforce and SAP to manage collections efficiently. This position offers a competitive salary and opportunities for professional growth, making it an ideal choice for those looking to build a successful career in the collections field.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to collect payments and settle outstanding balances.
• Negotiate with customers to reach mutually beneficial agreements.
• Provide excellent customer service and resolve any issues promptly.
• Update collections records using Salesforce and SAP.
• Monitor collections performance and provide regular reports.
• Identify and address collection challenges to improve efficiency.
• Build and maintain strong relationships with customers.
• Participate in team meetings and contribute to collections strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 2 years of experience in collections or a related field.
• Proven track record of successful collections and customer satisfaction.
• Excellent communication and negotiation skills.
• Familiarity with Salesforce and SAP.
• Ability to work independently and manage time effectively.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced environment and meet targets.

🛠️ Keahlian

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