Customer Service Representative (Desk Call) - Jakarta Selatan

Join our dynamic team as a Customer Service Representative (Desk Call) in Jakarta Selatan! This role is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer support. You will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with a smile. At Private Advertiser, we believe in fostering a supportive and innovative environment where your contributions will make a real impact.

In this role, you will be using our in-house CRM system to manage customer interactions, ensuring that every call is handled efficiently and professionally. You will also have the opportunity to develop your skills in customer service, sales, and problem-solving, all while being part of a team that values your growth and development.

If you are a proactive and detail-oriented individual with a genuine desire to help others, we invite you to be a part of our growing team in Jakarta Selatan. Come join us and make a difference in the world of customer service!

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls with professionalism and efficiency.
• Respond to customer inquiries and complaints, providing accurate and helpful information.
• Use our in-house CRM system to log and track customer interactions.
• Resolve customer issues to their satisfaction, ensuring a positive experience.
• Follow up with customers to ensure their needs are met and their concerns are addressed.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures related to customer service.
• Contribute to team goals and initiatives, fostering a supportive and collaborative work environment.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Communications, or a related field (preferred but not required).
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait