Boutique Hotel & Villa Manager - Luxury Resort in Nusa Penida, Bali

Join La Colline Nusa Penida, an exclusive boutique resort nestled in the breathtaking landscapes of Nusa Penida, Bali. We are seeking a guest-centric, hands-on Hotel & Villa Manager to lead our team and elevate the luxury hospitality experience for our discerning guests. As the face of our resort, you will be responsible for overseeing all aspects of hotel and villa operations, ensuring exceptional service and maintaining the highest standards of cleanliness and comfort. Your daily tasks will include managing the housekeeping team, coordinating with the front desk and concierge, and ensuring that our guests' needs are met with a personal touch. This is your chance to make a lasting impression on our guests and to be part of a team that is passionate about delivering unparalleled luxury.

With over a decade of experience in luxury hospitality, you will bring a wealth of knowledge and expertise to our team. You will be comfortable using industry-standard tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to streamline operations and enhance guest experiences. Your ability to multitask and adapt to the dynamic nature of the hospitality industry will be crucial as you navigate the unique challenges and opportunities of our resort.

La Colline Nusa Penida is more than just a resort; it is a sanctuary for those seeking a tranquil escape in the heart of Bali. As our Hotel & Villa Manager, you will play a pivotal role in preserving this sanctuary and ensuring that every guest feels at home. Join us and be part of a team that is dedicated to creating unforgettable experiences and maintaining the highest standards of luxury hospitality.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage all aspects of hotel and villa operations, including housekeeping, maintenance, and guest services.
• Ensure the highest standards of cleanliness, comfort, and hospitality are maintained throughout the resort.
• Coordinate with the front desk, concierge, and other departments to ensure seamless guest experiences.
• Manage the housekeeping team, including scheduling, training, and performance reviews.
• Implement and monitor quality control measures to maintain the resort's reputation for excellence.
• Handle guest complaints and concerns, ensuring they are resolved promptly and to the satisfaction of the guest.
• Assist in the development and implementation of the resort's marketing and promotional strategies.
• Stay up-to-date with industry trends and best practices in luxury hospitality.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in a luxury hospitality setting, preferably in a boutique hotel or resort.
• Proven track record of managing hotel and villa operations, including housekeeping, maintenance, and guest services.
• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and staff.
• Proficiency in using industry-standard tools and software, such as PMS (Property Management System) and CRM (Customer Relationship Management) software.
• Knowledge of local regulations and compliance requirements in the hospitality industry.
• Ability to multitask and adapt to the dynamic nature of the hospitality industry.
• Passion for luxury hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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